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I don't fault them for needing to make money, but this is a great lesson in how not to market a new product.

• fxtentacle 5y ago
  Why? Apparently, it worked for them?
  • gowld 5y ago
    Because whatever their new offering is, customers are being warned right now that Moosend doesn't honor its contracts.
    • pizza234 5y ago
      And so what? There's no evidence (and it's impossible to assess) that they're in a worse position compared to a hypothetical scenario where they would haves started from the beginning without free plans. Some people will distrust the platform, some other will reassess as stay if convenient, but can't really be assumed that all the users will fall in the first category.
    • listenallyall 5y ago
      Did people on a free plan have a contract?
  • pupppet 5y ago
    Eh, in the short term I guess. Not exactly a great look.
  • sokoloff 5y ago
    For many people, this is their first introduction to Moosend. Imagine the difference of perception between “Moosend stops offering new Free Forever accounts, offers one year of continuation for existing accounts” and “Moosend cancels all Free Forever accounts and upgrades them to the highest tier Enterprise plan, with only 30-days notice”. One causes me to think “okay, that’s a standup company” and the other “well, don’t need to know anything more”.