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When I worked at a call center doing technical support, customers would often get frustrated. But as soon as they crossed the line into unprofessional, I inform
by ngngngng 5y ago
When I worked at a call center doing technical support, customers would often get frustrated. But as soon as they crossed the line into unprofessional, I informed them I was hanging up the call, and did. Why would anyone in a service based industry put up with customers throwing tantrums? The manager should immediately march out, give them a refund, and tell them to leave.
- anotherman554 5y agoIt's much easier to hang up on someone than ask someone to leave in person. The problem customer may refuse to leave and escalate their tantrum.
- giraffe_lady 5y agoWhen was that? Because like every other low wage job, those conditions have also gotten a lot worse. These days a very standard contact center policy is that reps can never hang up on a customer under any circumstances. Breaking this is considered one of the big ones, termination-worthy on a first or maybe second offense depending on the employer. All you can really do is escalate it up to your supervisor. But that depends on them being available for that, and willing to back you up possibly at a personal cost to themselves. People put up with this because they are precarious workers who need the money badly. This is the sort of life where even if you have another job lined up, the 2-3 weeks between stopping one pay cycle and starting the other can be a huge risk or incur costs. These employers depend on this precarity, because otherwise like you said, why would anyone put up with it?
- ngngngng 5y ago2016, so a whole lifetime ago in pandemic years