4 ms·

Sounds to me like a lot of "customers" in the US are just a55holes and anyone who has to work with them regularly is right to just stop. I'm sure a little comm

Sounds to me like a lot of "customers" in the US are just a55holes and anyone who has to work with them regularly is right to just stop. I'm sure a little common courtesy in everyday interactions is all it takes to make workplaces enjoyable; and a wage that allows you to stay warm and fed while working a _single job_ will get most people back to work. It's really a very low bar to set, I'm surprised this is even such a debated topic, it's sad.

deleted 5y ago
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ngngngng 5y ago
When I worked at a call center doing technical support, customers would often get frustrated. But as soon as they crossed the line into unprofessional, I informed them I was hanging up the call, and did. Why would anyone in a service based industry put up with customers throwing tantrums? The manager should immediately march out, give them a refund, and tell them to leave.
- anotherman554 5y ago
  It's much easier to hang up on someone than ask someone to leave in person. The problem customer may refuse to leave and escalate their tantrum.
- giraffe_lady 5y ago
  When was that? Because like every other low wage job, those conditions have also gotten a lot worse. These days a very standard contact center policy is that reps can never hang up on a customer under any circumstances. Breaking this is considered one of the big ones, termination-worthy on a first or maybe second offense depending on the employer. All you can really do is escalate it up to your supervisor. But that depends on them being available for that, and willing to back you up possibly at a personal cost to themselves. People put up with this because they are precarious workers who need the money badly. This is the sort of life where even if you have another job lined up, the 2-3 weeks between stopping one pay cycle and starting the other can be a huge risk or incur costs. These employers depend on this precarity, because otherwise like you said, why would anyone put up with it?
  - ngngngng 5y ago
    2016, so a whole lifetime ago in pandemic years
ChrisMarshallNY 5y ago
My wife used to work at a 7-11. Those folks get abused by the people that get abused by everyone else. It was bad. She was fortunate, in having a good manager (the franchise owner). Some local franchises actually got busted for using slave labor. There’s a site on my regular rounds, that has stories about bad customer (and staff) interactions, called Not Always Right: https://notalwaysright.com/newest/ https://notalwaysright.com/newest/

deleted 5y ago

[deleted]

ngngngng 5y ago

When I worked at a call center doing technical support, customers would often get frustrated. But as soon as they crossed the line into unprofessional, I informed them I was hanging up the call, and did. Why would anyone in a service based industry put up with customers throwing tantrums? The manager should immediately march out, give them a refund, and tell them to leave.

anotherman554 5y ago
It's much easier to hang up on someone than ask someone to leave in person. The problem customer may refuse to leave and escalate their tantrum.
giraffe_lady 5y ago
When was that? Because like every other low wage job, those conditions have also gotten a lot worse. These days a very standard contact center policy is that reps can never hang up on a customer under any circumstances. Breaking this is considered one of the big ones, termination-worthy on a first or maybe second offense depending on the employer. All you can really do is escalate it up to your supervisor. But that depends on them being available for that, and willing to back you up possibly at a personal cost to themselves. People put up with this because they are precarious workers who need the money badly. This is the sort of life where even if you have another job lined up, the 2-3 weeks between stopping one pay cycle and starting the other can be a huge risk or incur costs. These employers depend on this precarity, because otherwise like you said, why would anyone put up with it?
- ngngngng 5y ago
  2016, so a whole lifetime ago in pandemic years

ChrisMarshallNY 5y ago

My wife used to work at a 7-11. Those folks get abused by the people that get abused by everyone else. It was bad. She was fortunate, in having a good manager (the franchise owner). Some local franchises actually got busted for using slave labor. There’s a site on my regular rounds, that has stories about bad customer (and staff) interactions, called Not Always Right: https://notalwaysright.com/newest/ https://notalwaysright.com/newest/