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It is interesting to think about the various ways tips are used: 1. User feedback: customer quality perception 2. Variable pricing: if customer can pay more,
by adolph 5y ago
It is interesting to think about the various ways tips are used:
1. User feedback: customer quality perception
2. Variable pricing: if customer can pay more, they do; customers without as much are not turned away
3. Untaxed earnings: tax authorities set a theoretical floor, but undocumented cash is difficult to substantiate
Are there others?
- glup 5y agoObfuscating the total cost when the consumer is making decisions—-the menu price is like the listed price in Google Flights, then taxes and tips are kind of like the baggage and seat fees on low cost airlines.
- beerandt 5y agoIt's not obfuscation if it's entirely at the customer's discretion. Google flights doesn't allow me to choose what percentage in fees I feel is appropriate for the service.