> I can see the number of tickets we close and remote is just more unproductive. I used to work in that area. We had someone on the team that would go through

> I can see the number of tickets we close and remote is just more unproductive. I used to work in that area. We had someone on the team that would go through open calls that were waiting for a response, phone the user at 3AM, not get a response, and close it with "assume this is fixed, please reopen if not". He was far more productive than the suckers who spent 6 hours fixing a single fault.