> Yup, so true. People think redundant == 100% uptime, or that when they advertise 99.9% uptime, it's the same thing as 100% minus a tiny bit for "glitches".

> Yup, so true. People think redundant == 100% uptime, or that when they advertise 99.9% uptime, it's the same thing as 100% minus a tiny bit for "glitches". Maybe this is the problem. 99.9% isn't being used by AWS the way people use it in conversation; it has a definite meaning, and they'll refund you based on that definite meaning.