UX is more of "ease of use" measured by metrics like how quickly is a person able to navigate the UI with minimal help. You can quantify these metrics by creati

UX is more of "ease of use" measured by metrics like how quickly is a person able to navigate the UI with minimal help. You can quantify these metrics by creating a UI without the snazzy graphics then time everyone on various tasks. Did Microsoft do this type of test before release their OS? I think so... but I'm not 100% sure. Are consumers using these metrics when decrying the UI changes??? I am 100% sure the answer is NO... they are not. Nobody is complaining about the "look" of windows 11 just like nobody complained about the "look" of "new coke." But the hypothesis is, is that the "look" of new coke, the "newness" and change to a popular product ingrained in our culture is what triggers people to think that it's worse. For windows people claim that the "ease of use" has been affected. It happens every single time; on every single major UI change to any product ingrained within out culture... the consumer reaction is exactly the same... and that is not a coincidence.