I get it's a canned message, but surely part of that external triage would be "is there enough info here that we could reasonably just assign this to an intern

I get it's a canned message, but surely part of that external triage would be "is there enough info here that we could reasonably just assign this to an intern to try out before needing to even ask for a crash dump [and insert corresponding "we're looking into it" message]." Unless it's a purposeful barrier to entry, which I also cynically understand.