I'm on the fence about that. I prefer a situation where the forum (bug tracker, ticket intake, etc.) is tracked well-enough that no-one _needs_ to ping-for-atte

I'm on the fence about that. I prefer a situation where the forum (bug tracker, ticket intake, etc.) is tracked well-enough that no-one _needs_ to ping-for-attention (and, crucially, people asking questions trust that enough that they don't feel the need to ping) - but I recognize that that isn't always practical. Either way, it's certainly better than the situation presented here!