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Pretty nice isn't how I would describe great service. That's my point, the bar is low when it comes to airlines. In your case they should be treating you like a

Pretty nice isn't how I would describe great service. That's my point, the bar is low when it comes to airlines. In your case they should be treating you like a legend.

jrockway 5y ago
One time I lost my keys and missed my flight, and they bumped some paying customer so I could get home sooner. Still feel a little bad about that one. Another time, I was walking out of the Admirals Club at DFW to board my flight. One of the agents came running out to tell me I was walking in the wrong direction. But, it's not always great. I had an award ticket in 1st class out of LHR, and they didn't clean the plane at all. The tray table had sticky soda all over it, and the plane was filthy. Miserable flight. Another time, I had an upgrade to 1st class on a domestic flight, but the TSA didn't like my bags and did an extensive check (I must have been on some list back then, it happened a lot). I arrived way late to the gate, and lost my seat. Ended up flying back home in a middle seat in the last row. It was miserable. So, it's a mixed bag, but generally good. It's hard for such a large company to offer consistency.
- bastardoperator 5y ago
  LOL, that other person was probably me, doh! It's fair, air travel comes with a lot of anxiety and heightened emotions because most people are going somewhere important or just trying to get home.
andy800 5y ago
Not sure why you are doubling down on insisting all airlines suck, when not everyone agrees. When I was Platinum Plus (not even the highest level) AA held up a mostly-full 737 for about 25 minutes because my incoming flight was late and that was the last flight to our destination that day. I was the only person on the jetway, and they closed the cabin door before I even sat down -- in my upgraded-to-first-class seat. Sure sometimes flying entails hassles and inconveniences but not every airline is awful and certainly not every employee lacks compassion.

Pretty nice isn't how I would describe great service. That's my point, the bar is low when it comes to airlines. In your case they should be treating you like a legend.

jrockway 5y ago

One time I lost my keys and missed my flight, and they bumped some paying customer so I could get home sooner. Still feel a little bad about that one. Another time, I was walking out of the Admirals Club at DFW to board my flight. One of the agents came running out to tell me I was walking in the wrong direction. But, it's not always great. I had an award ticket in 1st class out of LHR, and they didn't clean the plane at all. The tray table had sticky soda all over it, and the plane was filthy. Miserable flight. Another time, I had an upgrade to 1st class on a domestic flight, but the TSA didn't like my bags and did an extensive check (I must have been on some list back then, it happened a lot). I arrived way late to the gate, and lost my seat. Ended up flying back home in a middle seat in the last row. It was miserable. So, it's a mixed bag, but generally good. It's hard for such a large company to offer consistency.

bastardoperator 5y ago
LOL, that other person was probably me, doh! It's fair, air travel comes with a lot of anxiety and heightened emotions because most people are going somewhere important or just trying to get home.

andy800 5y ago

Not sure why you are doubling down on insisting all airlines suck, when not everyone agrees. When I was Platinum Plus (not even the highest level) AA held up a mostly-full 737 for about 25 minutes because my incoming flight was late and that was the last flight to our destination that day. I was the only person on the jetway, and they closed the cabin door before I even sat down -- in my upgraded-to-first-class seat. Sure sometimes flying entails hassles and inconveniences but not every airline is awful and certainly not every employee lacks compassion.