3 ms·
Not so sure about that, they just split the offerings which is already causing a lot of users to evaluate their subscriptions, hearing about the ending of the S
by garethsprice 15y ago
Not so sure about that, they just split the offerings which is already causing a lot of users to evaluate their subscriptions, hearing about the ending of the Starz contract will affect that decision.
I love the concept and want to support the company, but I feel like the value of their offering just dropped drastically (I lost the DVDs by mail, so down to half the content, then losing Starz means that I'm essentially getting 1/4 of the content - if that - for the same price).
Previously we just let the subscription get charged, even if we had a busy month and didn't watch anything, but I feel like if I'm going to have to go to that "Change Account" screen then "Cancel" is going to be the most appealing option.
Netflix needs to do a better job of engaging it's customers and explaining the reasons behind the price hikes, and offering an incentive to stay - even if it's "hey, the studios are screwing us, please stick by us and be part of ending that messed-up system".