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> It’s easy to paint customers as frightful moaners, but that’s a surefire way to lose customers, or at least alienate them. Google’s Reader debacle comes to mi
by alfiedotwtf 5y ago
> It’s easy to paint customers as frightful moaners, but that’s a surefire way to lose customers, or at least alienate them. Google’s Reader debacle comes to mind.
Years later and I still don't use Google (except for search and sometimes maps) because of Reader.
- skinnymuch 5y agoIsn’t search the most important part of Google? And in a way, everything they do is usually to get you to use Google Search (Chrome, Android, etc).