>And that even in those nations, people still find publically-facing government agencies frustrating to deal with? That seems to contradict your assertion that

>And that even in those nations, people still find publically-facing government agencies frustrating to deal with? That seems to contradict your assertion that the government would have given him better service had more taxes been directed at them. Having worked in this space my cynical observation is that you don't get the budget to run a big appeals process and a quality watchdog team, etc, etc, if you don't suck bad enough to need those things in the first place.