Yup. That reminds me of a time when a co-worker in another department (technical but not software) told me that the people she managed had to do a very tedious

Yup. That reminds me of a time when a co-worker in another department (technical but not software) told me that the people she managed had to do a very tedious task extracting and cross-correlating data from files that my project produced. They were sometimes spending 4+ hours each day doing it. It took me all of one lazy afternoon to build a utility to do the same work and present it in a nicely formatted report. Their workload on this task went down to about 5 minutes per day.