Why would I need to shop on my phone when I can call and order something? (when sales reps were common enough at retails stores you didnt have to be on hold) W

Why would I need to shop on my phone when I can call and order something? (when sales reps were common enough at retails stores you didnt have to be on hold) Why do my parents still avoid buying stuff online? People have preferences. Mine, and it sounds like yours, is buying quickly from my phone. But I still go to retail stores most of the time if I want to buy clothes, shoes, hats. Anything physical. I'm not saying VR would replace that need but being able to try something digitally on rather than just see a photo online would be at least one use case.