Assuming the story is true, they're preying on ignorance. You're describing normal employment and service contracting. The law firm has a huge misconception abo

Assuming the story is true, they're preying on ignorance. You're describing normal employment and service contracting. The law firm has a huge misconception about the complexity of the task and the human labor required for normal and exceptional operations. Even the spreadsheet sanity checking could probably be automated. This is a few thousand dollars of consultant time to setup, and maybe a few thousand/year to maintain.