For those of us are were of age when the internet and (later) big-data became a thing, we can only applaud the work of so many smart people. We see engineering

For those of us are were of age when the internet and (later) big-data became a thing, we can only applaud the work of so many smart people. We see engineering plus entrepreneurship at its best. The varied inversion, however, of who has the majority control of an object or service post-purchase has lately gone to the provider not customer. Folks, that's a problem. We've seen this, - here - John Deer self-fix stories - Apple store stories (and Android/Google variations) - Several flavors of techs at places like best buy quivering in their boots at an Apple fix. Techs keep blabbering on about Apple repair policy and what they cannot do. I finally had to tell the guy: Start telling me what you can do, or I'll talk to somebody else. All I asked for was if they have a screw driver to take the bottom plate off, which I later got off Amazon. - General issues of privacy We gotta get back to customer satisfaction. Eventually --- not as quick as we might prefer --- customers will realize they have the stronger position and use it. Indeed, if I plunk down money for an object, my assessment counts. I do not accept some paper pusher a large-corp-America gainsaying that.