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At some point, over tracking metrics becomes effective gamification. The only way I've seen it promote positive behavior are when the goals are shared, and whe
by jehb 5y ago
At some point, over tracking metrics becomes effective gamification.
The only way I've seen it promote positive behavior are when the goals are shared, and when everyone's participation actually meaningfully contributes to the goal.
Otherwise, some people just have a natural leg up by virtue of some aspect of their work that lends itself to getting more "points" in whatever system you devise, and everyone else either becomes resentful or manipulates the system in a way that the points are no longer encouraging the behavior that you would hope they are.
The exceptions here might be things that are only work adjacent. I've enjoyed gamified health challenges, fantasy sports, and actual games with coworkers. Because then it's for fun, and not something that's going to impact my paycheck or my perceived value in the organization.