2 ms·
One of the most interesting automations I saw was a system intended to let the company handle more calls with fewer people by pushing people into not talking to
by pydry 5y ago
One of the most interesting automations I saw was a system intended to let the company handle more calls with fewer people by pushing people into not talking to a human.
Except the reason they had so many calls in the first place was largely because every other business process was fucked, which kinda meant you needed a human.
- ethbr0 5y agoI call this automating feeding coal into a dumpster fire. "Broken process vs broken execution?" is one of the first questions everyone should keep in mind during automation discovery. But it's (usually) a nuanced call.