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I dunno, the job of customer service phone rep seems like it should be easy to automate, and they've been attempting to do so for decades, but how many people g
by ModernMech 5y ago
I dunno, the job of customer service phone rep seems like it should be easy to automate, and they've been attempting to do so for decades, but how many people get absolutely frustrated with such systems?
- jjoonathan 5y agoIs the customer service rep meant to serve you or make you go away? Sometimes it's the latter. I wouldn't be so sure it's a bug.
- qnsi 5y agoI interned in sales. One of my jobs was logging into CRM, counting how many people have tasks to do today / tomorrow / overdue. Count how many deals moved since last day. Count deals value in the basket for specific stages. It would take me 15 minutes a day, before I spent 15 minutes automating it. I know this is extreme example, but one that happened in my job. That was a startup with some of the best VCs in Europe. Another international unicorn, had me create a marketing campaign and then copy the data from the marketing software into an excel. Just copy it like date, name of campaign, number of target users. I guess I spent like 30 minutes a day doing this. Just copying stuff from one web app to a spreadsheet. Automating customer service is hard, but work is so manual people in the programming field I think have no idea. Also made me unable to work in marketing or sales as I would just want to spend time automating stuff.