Ironically, I have an LG that was considered top-of-the-line when I bought it ten+ years ago, and the drum is the thing that broke. Still no idea what happened

Ironically, I have an LG that was considered top-of-the-line when I bought it ten+ years ago, and the drum is the thing that broke. Still no idea what happened but it had a huge gash. Think I had to pay some kind of service fee but basically a free replacement.