From the article: "The new platform has been designed to the highest levels of resilience with comprehensive back up, which includes dual processing at two site

From the article: "The new platform has been designed to the highest levels of resilience with comprehensive back up, which includes dual processing at two sites and recovery from component failure within a second." Hmm...where was the recovery? Did it mention anywhere why the recovery didn't occur? I'm guessing, though, that the company won't actively explain what failed or why.