4 ms·

I don't have numbers or links to hand, but i've seen this issue brought up by a number of indie devs. > so it’s not a lost sale Refunds probably count negativ

I don't have numbers or links to hand, but i've seen this issue brought up by a number of indie devs. > so it’s not a lost sale Refunds probably count negatively to your rep. with a store.

lithos 5y ago
Developers are responsible for all card fees related to refunds, fraud, and scams. Some indie devs are seeing Steam cuts of 46% due to fraud purchases and refunds. The Steam store is also set up so that “the customer wins” so heavily that most devs are afraid of clawing back fraud keys (since they’re going to turn into negative reviews, or the key fraudsters get revenge by targeting their game more heavily).
- crtasm 5y ago
  > Some indie devs are seeing Steam cuts of 46% due to fraud purchases and refunds. Which devs and are they selling enough copies for 46% to be a meaningful amount?
- BlueTemplar 5y ago
  Which shows well (among other things), how if you release on Steam (or yet worse "platforms"), that you're not indie any more.