3 ms·
> a 2hr no-questions-asked policy is unfortunately often abused to return the games after completing them. Is that really a big problem? Do you have actual nu
by teddyh 5y ago
> a 2hr no-questions-asked policy is unfortunately often abused to return the games after completing them.
Is that really a big problem? Do you have actual numbers to that, and not just a hunch? I would actually guess that most people who can actually afford a game would pay for it. In my experience, most people who cheat in this way would not have bought the game anyway, so it’s not a lost sale.
- tehbeard 5y agoI don't have numbers or links to hand, but i've seen this issue brought up by a number of indie devs. > so it’s not a lost sale Refunds probably count negatively to your rep. with a store.
- lithos 5y agoDevelopers are responsible for all card fees related to refunds, fraud, and scams. Some indie devs are seeing Steam cuts of 46% due to fraud purchases and refunds. The Steam store is also set up so that “the customer wins” so heavily that most devs are afraid of clawing back fraud keys (since they’re going to turn into negative reviews, or the key fraudsters get revenge by targeting their game more heavily).
- crtasm 5y ago> Some indie devs are seeing Steam cuts of 46% due to fraud purchases and refunds. Which devs and are they selling enough copies for 46% to be a meaningful amount?
- BlueTemplar 5y agoWhich shows well (among other things), how if you release on Steam (or yet worse "platforms"), that you're not indie any more.