Annoyingly, they were also unwilling to refund me when I wasn’t able to even start to download a game I’d bought for over a week, due to a faulty console update

Annoyingly, they were also unwilling to refund me when I wasn’t able to even start to download a game I’d bought for over a week, due to a faulty console update patch. After over a week of back and forth emails (pointing out that I hadn’t yet lost my right of refund), they fixed the issue.