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Miele's reputation was tarnished this/last year because of their new stance of replacement parts. From now on, only licensed Miele repairmen are able to order s

Miele's reputation was tarnished this/last year because of their new stance of replacement parts. From now on, only licensed Miele repairmen are able to order spare parts. General repairmen are seeing their Miele parts inventory shrink and will have to stop servicing Miele devices entirely.

manuelabeledo 5y ago
They may need to rethink their position, as the EU just introduced laws to give consumers the right to repair [1]. Apparently, this also covers professionals not directly associated with manufacturers, i.e. licensed repairmen. [1] https://www.lexology.com/library/detail.aspx?g=2ddc8907-8b7c-4a5a-807b-2bb5995608cc https://www.lexology.com/library/detail.aspx?g=2ddc8907-8b7c...
- x86_64Ubuntu 5y ago
  I'm not sure if hoarding the replacement parts goes against any of the Right-To-Repair legislation set forth. In your source it even says so ='( "So long as end users are not empowered to access spare parts and necessary manuals, certain manufacturers could be non-responsive to end users and continue to stifle access to repair.[4]"
- Freak_NL 5y ago
  Yeah the timing of this felt really weird on Miele's part, with growing consumer awareness of repairability and durability.
alliao 5y ago
I bought a miele dishwasher in 2013 or so, it ran fine for a while but I got an F24 error and it's a relay part. I took the unit apart as we were in lock down and I didn't expect help to be easily available, and found the relay was in fact no longer a relay but an IC which got damp due to bad installation. I think a proper relay would have taken better abuse rather than the IC part. I sprayed it with MAF cleaner (for cars) and once it dried out it was working again. But I did feel a little uneasy recommending miele to friends and families since. little things I guess. perhaps with chip shortage they'd go back to tried and tested 80s parts?

manuelabeledo 5y ago

They may need to rethink their position, as the EU just introduced laws to give consumers the right to repair [1]. Apparently, this also covers professionals not directly associated with manufacturers, i.e. licensed repairmen. [1] https://www.lexology.com/library/detail.aspx?g=2ddc8907-8b7c-4a5a-807b-2bb5995608cc https://www.lexology.com/library/detail.aspx?g=2ddc8907-8b7c...

x86_64Ubuntu 5y ago
I'm not sure if hoarding the replacement parts goes against any of the Right-To-Repair legislation set forth. In your source it even says so ='( "So long as end users are not empowered to access spare parts and necessary manuals, certain manufacturers could be non-responsive to end users and continue to stifle access to repair.[4]"
Freak_NL 5y ago
Yeah the timing of this felt really weird on Miele's part, with growing consumer awareness of repairability and durability.

alliao 5y ago

I bought a miele dishwasher in 2013 or so, it ran fine for a while but I got an F24 error and it's a relay part. I took the unit apart as we were in lock down and I didn't expect help to be easily available, and found the relay was in fact no longer a relay but an IC which got damp due to bad installation. I think a proper relay would have taken better abuse rather than the IC part. I sprayed it with MAF cleaner (for cars) and once it dried out it was working again. But I did feel a little uneasy recommending miele to friends and families since. little things I guess. perhaps with chip shortage they'd go back to tried and tested 80s parts?