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You can also make higher-quality products that require less support, and then have a smaller number of high-quality well-paid support for the fewer customers wh

You can also make higher-quality products that require less support, and then have a smaller number of high-quality well-paid support for the fewer customers who still need it.

inglor_cz 5y ago
... for a higher price. And we may have a long discussion about "how to engineer software so that it doesn't need as much support". Theoretically, it can be done; practically, we have all been astonished by Ways of the Common User that no one anticipated, plus you always hit the problem with diversity of hardware. Apple seems to be pretty user friendly, but Apple products are expensive to boot and Apple does not support their OS on non-Apple hardware.
- AnIdiotOnTheNet 5y ago
  Pretty much no one today builds software with the intention that it doesn't need support. In fact, the entire hybrid-FOSS ecosystem is perversely incentivised towards exactly the opposite. It won't be as hard as people think it will be when we stop cramming features and GUI changes in to appease some manufactured need to sell the new version.