Employees should not have to take verbal abuse, but must because they will get fired if they stand up to rude customers. I personally was "fired" for standing u

Employees should not have to take verbal abuse, but must because they will get fired if they stand up to rude customers. I personally was "fired" for standing up to vicious customers more than once, and I only felt comfortable standing up for myself because I was young and single and could afford not to work for a month or two. But I worked with plenty of people in retail and food service who were older and had families to support and mortgages to pay. They didn't have the luxury of putting their self-respect above their paycheck. It's ironic to think that people put up with that level of abuse for 8 or 10 or $12 an hour. Now that I'm an engineer, he would be unthinkable for anybody to talk to me like that, but in food service I experienced it from both customers and managers on the daily. If the only way anybody can stand working someplace is if they're so desperate that they can't afford to leave, that's a job that shouldn't exist.