Google promotes engineers into leadership though. If you look through the board of Google, especially people who have titles like "Head of Customer Success"[1],

Google promotes engineers into leadership though. If you look through the board of Google, especially people who have titles like "Head of Customer Success"[1], you usually see they came up from engineering jobs. Google is not a company full of MBAs and pointy-haired bosses. These are decisions made by engineers (or at least former engineers I guess). Also, it's decidedly unreasonable to assume the leadership at Google are clueless idiots ordering helpless engineers around. There are many layers of management and engineering, and all of them have to come together to get stuff done. At any point people at every level of the org could influence the direction of things like customer success around simple things like an error page. We're not talking about the long term strategy of the whole business that's decided at a board level here. [1] Slightly unfair to link to someone, but here's an example: https://uk.linkedin.com/in/markpidgeon https://uk.linkedin.com/in/markpidgeon