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Google and other trendy tech companies have a concept called Human Ops. Human ops is designed to improve and keep safe the mental health of its engineers. They
by thinkingemote 5y ago
Google and other trendy tech companies have a concept called Human Ops.
Human ops is designed to improve and keep safe the mental health of its engineers. They do this by using machines to do all the dirty stuff as possible. Classic example is evil image flagging problems causing genuine psychological trauma, but it's extended now to everything engineers hate like drudge work, customer support etc.
You'd need to convince the engineers that Human Ops is wrong first. Engineers like the shield and the corporation likes the cost cut.
- notreallyserio 5y agoThey're choosing to use machines to maintain their mental health by creating a product that impacts the mental health of their customers who get to deal with their revenue streams being cut off entirely, arbitrarily, often with no know reason or recourse. This argument makes the engineers look monstrous, not just mildly shitty.