I've personally never contacted Facebook or Google support, seems like a futile effort. I do agree out of all the companies, Amazon seems to have support figure

I've personally never contacted Facebook or Google support, seems like a futile effort. I do agree out of all the companies, Amazon seems to have support figured out the most, at least they make it easy for the customer. I had a package that was not delivered, actually pretty sure it was delivered but then stolen (apartment had a package locker so it was the delivery drivers fault). When I contacted Amazon I was expecting them to talk for a while to determine what happened but no, immediate no questions asked refund. Amazon I'm sure has issues around delivery, but as a customer I could care less if a package gets lost once in a while if the company is immediately going to correct the issue.