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Remote hands are expensive, and in my experience in using them at DC's all over the world, they're also not very competent certainly not to the point of being a
by synicalx 5y ago
Remote hands are expensive, and in my experience in using them at DC's all over the world, they're also not very competent certainly not to the point of being able to diagnose and fix issues for you. The best you could hope for with them is normally having them get OOB working so you can do most of the work yourself, and maybe try to swap some hardware if you can provide them documentation on EXACTLY what to do.
- wiseleo 5y agoRemote hands are often contracted from online marketplaces for such people. I do this occasionally as it's easy money. We do exactly what you tell us to do without any insight into why we are doing this. My objective is to be on-site for 15 minutes and get you back into your equipment. It occasionally takes up to 2 hours to just get past the datacenter security. The most useful docs are a series of pictures on your equipment with labels. It is also helpful to tell us how to safely disconnect uncommon connectors.