2 ms·
I think you miss the point of the waiter. Their job is to upsell and that’s where they provide more than their 5$ an hour of value that the restaurant pays them
by rdtwo 5y ago
I think you miss the point of the waiter. Their job is to upsell and that’s where they provide more than their 5$ an hour of value that the restaurant pays them. They push wine, chef specials, food that’s going bad or overstocked, or meals made out of leftovers that people wouldn’t normally choose. If you replace them with QR codes it’s gonna cost you a lot of money in unrealized profit and wasted ingredient
- byoung2 5y agoI think you are right, and to date, QR codes have been underutilized. 9/10 times when I scan a QR code it takes me to a static menu page or worse, a PDF. But if the QR code led to a dynamic page, then many of these upsell opportunities could be presented there. I have seen (an been upsold by) these offers on Ziosk tablets on the table (I believe at Applebees). Once someone has scanned the QR code, you can detect if they are a repeat visitor, and get them to register to earn rewards, store preferences, etc. When they order on the phone, you can suggest wine pairings, specials, etc. The benefit here is that the app never forgets to push the specials, whereas waiters often do. And you could adjust the specials in real time. I have had waiters push the special, and I order it, only to find out they just sold the last one.
- rdtwo 5y agoThe upsell is more obvious on the app so more likely to get rejected. Not sure how the actual numbers pan out though. I’ve noticed that multiple times now my wife has wanted some wine or beer but ended up not buying any because QR codes or missing wait staff.