Every message should be actionable at the time of receipt. That means no “hey” followed by silence until there’s a response. As an extension of that, a message

Every message should be actionable at the time of receipt. That means no “hey” followed by silence until there’s a response. As an extension of that, a message should only be sent when you’re available to continue the conversation unless otherwise stated. We must show respect for the attention we are grabbing by choosing an instant message. I often start a message with “this isn’t urgent, reply at your leisure”. Basically just pretend you’re emailing.