I'd assume the SA was trained to never admit a problem no matter what, and was just trying to lie their way out of the predicament, and there was no "multiple t

I'd assume the SA was trained to never admit a problem no matter what, and was just trying to lie their way out of the predicament, and there was no "multiple technicians". TBH most service centers probably won't trains people for "we forgot to put brakes into your car" scenario - if only because most automakers wouldn't forget to put brakes into your car. But people seem to still love Tesla cars, so who am I to tell them they shouldn't?