5 ms·

My parents bought a brand new BMW X5 once. One of the back doors wouldn’t open and they didn’t find out until they got home. Somehow the car was built, shipped

by zionic 5y ago

My parents bought a brand new BMW X5 once. One of the back doors wouldn’t open and they didn’t find out until they got home. Somehow the car was built, shipped, etc and no BMW employee ever tried to open all 4 doors. BMW had to replace the entire door. Of course, stories like that never hit the front page of hackernews.

josefx 5y ago
Did BMW tell your parents that the door not opening was normal and expected behavior?
- macinjosh 5y ago
  This is just a lie. The Tesla rep said it sounded normal but that they would confirm so when the vehicle was brought in for the appointment. They never said a missing brake pad was normal and expected.
  - JaimeThompson 5y ago
    Except it isn't factually correct to say that a grinding sound is normal. Either the rep wasn't honest, made a call they should not have, or isn't trained correctly.
    - macinjosh 5y ago
      Or the crappy audio from the smartphone video didn’t portray the sound well and isn’t a good tool for diagnosing vehicle issues.
      - tekknik 5y ago
        no, it’s quite clear from the audio that there’s metal on metal contact. even with metallic brake pads they don’t sound like this.
    - schmidp 5y ago
      Tesla brake grinding to a certain extend is actually normal or my car is also has a defect. Since I use my brake so rarely. It happens all the time that they rust and I need to brake a bit to have the grinding disappear. I could imagine the rap thought that was what the owner was hearing.
      - JaimeThompson 5y ago
        You are correct. I should have such such a grinding sound in a new car warranted a second look.
      - tekknik 5y ago
        your car doesn’t sound like this. squealing is normal, this is clearly metal on metal. rust buildup is also removed within the first few applications of the brakes. if your car sounds like this get it checked before you have problems.
wonnage 5y ago
Missing a brake pad would be like shipping the car without that door
- tekknik 5y ago
  no, you can easily buy a brake pad. you shouldn’t have to, but it’s still a consumable. a door is another question.
HWR_14 5y ago
Did it take going to a third party and paying them to prove that there was an issue with the door, or were they able to go to a dealer? Did BMW refuse to pay for said third party? Did BMW refuse to give her a loaner and instead gave them cab vouchers? Did BMW refuse to accept the car as a return and give your parents their money back? Did BMW, after refusing to give your parents their money back delay at least 3 times to return the fixed car because they don't have insight into their own parts supply line? Was the BMW produced using automated methods hailed as the future of car manufacture? Because I doubt any of those are true and those all, especially in total, contribute to why this is on the ground page.

by zionic 5y ago

josefx 5y ago

Did BMW tell your parents that the door not opening was normal and expected behavior?

macinjosh 5y ago
This is just a lie. The Tesla rep said it sounded normal but that they would confirm so when the vehicle was brought in for the appointment. They never said a missing brake pad was normal and expected.
- JaimeThompson 5y ago
  Except it isn't factually correct to say that a grinding sound is normal. Either the rep wasn't honest, made a call they should not have, or isn't trained correctly.
  - macinjosh 5y ago
    Or the crappy audio from the smartphone video didn’t portray the sound well and isn’t a good tool for diagnosing vehicle issues.
    - tekknik 5y ago
      no, it’s quite clear from the audio that there’s metal on metal contact. even with metallic brake pads they don’t sound like this.
  - schmidp 5y ago
    Tesla brake grinding to a certain extend is actually normal or my car is also has a defect. Since I use my brake so rarely. It happens all the time that they rust and I need to brake a bit to have the grinding disappear. I could imagine the rap thought that was what the owner was hearing.
    - JaimeThompson 5y ago
      You are correct. I should have such such a grinding sound in a new car warranted a second look.
    - tekknik 5y ago
      your car doesn’t sound like this. squealing is normal, this is clearly metal on metal. rust buildup is also removed within the first few applications of the brakes. if your car sounds like this get it checked before you have problems.

wonnage 5y ago

Missing a brake pad would be like shipping the car without that door

tekknik 5y ago
no, you can easily buy a brake pad. you shouldn’t have to, but it’s still a consumable. a door is another question.

HWR_14 5y ago

Did it take going to a third party and paying them to prove that there was an issue with the door, or were they able to go to a dealer? Did BMW refuse to pay for said third party? Did BMW refuse to give her a loaner and instead gave them cab vouchers? Did BMW refuse to accept the car as a return and give your parents their money back? Did BMW, after refusing to give your parents their money back delay at least 3 times to return the fixed car because they don't have insight into their own parts supply line? Was the BMW produced using automated methods hailed as the future of car manufacture? Because I doubt any of those are true and those all, especially in total, contribute to why this is on the ground page.