6 ms·

I picked up my model 3 long range in december also and it was also missing parts. Mine was missing USB ports in the center console and the wireless charging pad

I picked up my model 3 long range in december also and it was also missing parts. Mine was missing USB ports in the center console and the wireless charging pad for the phone. When i questioned them about they tried to lie about it and said that my phone was the problem. I demanded to speak to the manager who admitted right away that the car was indeed missing a part and that they would fix it later. My front bumper was also scratched and missing paint. They fixed that by replacing the entire bumper. Buying from them is a nightmare.

Syonyk 5y ago
> I demanded to speak to the manager who admitted right away that the car was indeed missing a part and that they would fix it later. That sounds suspiciously like, "We were aware of that and were hoping you wouldn't notice, but we can't get the parts. If we promise to call you later, will you stop bothering us?"
- hn8788 5y ago
  It wasn't even just that dealership, it was every Model 3 shipped during a certain time period. Back when it was happening, there were posts about it on the Tesla subreddit. Nobody was told their car wasn't going to have the features they paid for, and Tesla blamed it on the chip shortage and said they'd install the missing features once they had the supplies.
  - erwincoumans 5y ago
    You would expect Tesla to make sure customers are well informed about certain features are missing, and being added when they become available. The missing USB was known (due to unavailability). For missing brake pads, you hope q&a catches that, and some electronic alert shows up if brake pads are missing (or worn beyond being useful).
mkmk 5y ago
I know somebody who had the exact same experience with their usb ports on a different model Tesla. This is either a recurring QA issue or a way to “deliver” cars despite supply chain issues.
- Schiendelman 5y ago
  Communicated to customers, not a QA issue: https://www.theverge.com/2021/11/13/22780037/tesla-reportedly-shipping-cars-without-usb-ports https://www.theverge.com/2021/11/13/22780037/tesla-reportedl...
hotpotamus 5y ago
> Buying from them is a nightmare. So what is it about the car that makes them so popular now? I assume you could have refused to take it and they wouldn't be bothered because they could just sell it to the next person to walk in. Is it inherent to Tesla or is it just that all cars are scarce now and hard to keep in stock.
- vkou 5y ago
  > So what is it about the car that makes them so popular now? Marketing. > Is it inherent to Tesla or is it just that all cars are scarce now and hard to keep in stock. Are you going to break a deal you invested so much into over a missing USB port, phone charger, and a fucked up bumper? Most people won't. They just want all that shit to be over with, so that they can drive their car home.
  - fallingknife 5y ago
    Tesla is known for doing less marketing than any other car company.
    - vkou 5y ago
      It does less traditional ads-on-search-results-and-television marketing, it does its marketing through submarine articles in a favorable press, and social media. Elon Musk is also fundamentally incapable of staying quiet for more than five minutes, and for various reasons, has a large following of groupies, that do his marketing for him.
    - heavyset_go 5y ago
      That sentiment is just part of their marketing, and it's working.
- speedgoose 5y ago
  > So what is it about the car that makes them so popular now? They are better cars overall. And you can actually buy them.
dawnerd 5y ago
The missing usb was a post delivery fix for a lot of people due to supply issues. You should have been alerted to this before delivery. It sucks their service people don’t care. I had to argue about my wheels being completely curbed in delivery and they insisted they weren’t. Car sales/service people are all the same it seems.
- deleted 5y ago
  [deleted]
- mdoms 5y ago
  - Schiendelman 5y ago
    It was not. It was widely reported: https://www.theverge.com/2021/11/13/22780037/tesla-reportedly-shipping-cars-without-usb-ports https://www.theverge.com/2021/11/13/22780037/tesla-reportedl...
- mrexroad 5y ago
  Heh, ours also got curbed during “contactless” delivery. My wife watched it happen, went out and made the delivery specialist take photos and report it to his manager. We made an appointment and Tesla refinished the wheel. I’ve mentioned this to others who were appalled a mistake could happen and chastised me for not demanding a new wheel. I’ve since stopped mentioning it. shrugs
telcal 5y ago
"Buying from them is a nightmare." My experience buying from them was a dream. Everything is done online and no haggling. The one time I did go in for service was also simple and took a couple hours.

Syonyk 5y ago

> I demanded to speak to the manager who admitted right away that the car was indeed missing a part and that they would fix it later. That sounds suspiciously like, "We were aware of that and were hoping you wouldn't notice, but we can't get the parts. If we promise to call you later, will you stop bothering us?"

hn8788 5y ago
It wasn't even just that dealership, it was every Model 3 shipped during a certain time period. Back when it was happening, there were posts about it on the Tesla subreddit. Nobody was told their car wasn't going to have the features they paid for, and Tesla blamed it on the chip shortage and said they'd install the missing features once they had the supplies.
- erwincoumans 5y ago
  You would expect Tesla to make sure customers are well informed about certain features are missing, and being added when they become available. The missing USB was known (due to unavailability). For missing brake pads, you hope q&a catches that, and some electronic alert shows up if brake pads are missing (or worn beyond being useful).

mkmk 5y ago

I know somebody who had the exact same experience with their usb ports on a different model Tesla. This is either a recurring QA issue or a way to “deliver” cars despite supply chain issues.

Schiendelman 5y ago
Communicated to customers, not a QA issue: https://www.theverge.com/2021/11/13/22780037/tesla-reportedly-shipping-cars-without-usb-ports https://www.theverge.com/2021/11/13/22780037/tesla-reportedl...

hotpotamus 5y ago

> Buying from them is a nightmare. So what is it about the car that makes them so popular now? I assume you could have refused to take it and they wouldn't be bothered because they could just sell it to the next person to walk in. Is it inherent to Tesla or is it just that all cars are scarce now and hard to keep in stock.

vkou 5y ago
> So what is it about the car that makes them so popular now? Marketing. > Is it inherent to Tesla or is it just that all cars are scarce now and hard to keep in stock. Are you going to break a deal you invested so much into over a missing USB port, phone charger, and a fucked up bumper? Most people won't. They just want all that shit to be over with, so that they can drive their car home.
- fallingknife 5y ago
  Tesla is known for doing less marketing than any other car company.
  - vkou 5y ago
    It does less traditional ads-on-search-results-and-television marketing, it does its marketing through submarine articles in a favorable press, and social media. Elon Musk is also fundamentally incapable of staying quiet for more than five minutes, and for various reasons, has a large following of groupies, that do his marketing for him.
  - heavyset_go 5y ago
    That sentiment is just part of their marketing, and it's working.
speedgoose 5y ago
> So what is it about the car that makes them so popular now? They are better cars overall. And you can actually buy them.

dawnerd 5y ago

The missing usb was a post delivery fix for a lot of people due to supply issues. You should have been alerted to this before delivery. It sucks their service people don’t care. I had to argue about my wheels being completely curbed in delivery and they insisted they weren’t. Car sales/service people are all the same it seems.

deleted 5y ago
[deleted]
mdoms 5y ago
- Schiendelman 5y ago
  It was not. It was widely reported: https://www.theverge.com/2021/11/13/22780037/tesla-reportedly-shipping-cars-without-usb-ports https://www.theverge.com/2021/11/13/22780037/tesla-reportedl...
mrexroad 5y ago
Heh, ours also got curbed during “contactless” delivery. My wife watched it happen, went out and made the delivery specialist take photos and report it to his manager. We made an appointment and Tesla refinished the wheel. I’ve mentioned this to others who were appalled a mistake could happen and chastised me for not demanding a new wheel. I’ve since stopped mentioning it. shrugs

telcal 5y ago

"Buying from them is a nightmare." My experience buying from them was a dream. Everything is done online and no haggling. The one time I did go in for service was also simple and took a couple hours.