Open source has an archaic definition of "open content" that does match what they're saying. Zendesk then appends the word "software" to it. They know what they

Open source has an archaic definition of "open content" that does match what they're saying. Zendesk then appends the word "software" to it. They know what they are doing. But the mere fact that you can read some of the tickets without signing up makes it "open source". https://en.wikipedia.org/wiki/Open_source_(disambiguation) https://en.wikipedia.org/wiki/Open_source_(disambiguation)