Current gen chatbots for support for companies are infuriating and only helpful for the most clueless of users, which I suppose is probably a decent chunk. It’s

Current gen chatbots for support for companies are infuriating and only helpful for the most clueless of users, which I suppose is probably a decent chunk. It’s like when you call a company because you need help that you can’t resolve yourself through their site and are then forced to listen on hold to the phone menu system tell you a dozen times that you can do everything you need on their amazing website. Also, developers: please don’t try to make the chatbot seem human to fake users out. It’s almost as bad as the fake typing sounds for Comcast support. Making users jump through hoops and tricking them just makes them hate your brand and your products, and makes them even more irritable when they do eventually get to speak with a human. Also, end the auto pop-up “can I help you find something???” chat bots on websites. It’s like someone had the idea to take the worst part of retail experiences and find a way to make that even more useless, then deployed it everywhere.