And they didn't even include iTop! I guess the revamp of the 3.0 afraid them this much! Disclaimer: I contributed to iTop, but I seriously consider it as a bet

And they didn't even include iTop! I guess the revamp of the 3.0 afraid them this much! Disclaimer: I contributed to iTop, but I seriously consider it as a better solution than Zendesk, especially since it is more customizable and has an integrated cmdb.