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This is the sort of article you expect to find on a "best reviews" website full of Amazon affiliate links. edit: As intended, when you Google "best open source

This is the sort of article you expect to find on a "best reviews" website full of Amazon affiliate links. edit: As intended, when you Google "best open source helpdesk 2021," Google now just shows the following excerpt: > Top 10 open source helpdesk ticketing systems > • Zendesk. > • FreeScout. > • osTicket. > [...]

xnx 5y ago
Thanks for pointing this out. I just used the Feedback link in that Google search result page to specify that Zendesk is not open source. If enough people do this, it will completely negate (or even penalize?) Zendesk's misleading marketing attempt.
- antsar 5y ago
  What is "enough"? Must be a lot to outweigh the risk of pissing off Zendesk and losing their ad spend...
  - nikitaga 5y ago
    Some Zendesk buying Google ads is several orders of magnitude more important to Zendesk than to Google. They're not really in a position to act pissed off about anything, when dealing with Google.
ocdtrekkie 5y ago
And this after the edit is the main purpose here. Tricking Knowledge Graph into regurgitating bad info, and then claiming that their site never states Zendesk is open source, and Google just misunderstood.
- jasonhansel 5y ago
  Time to write an article "Top 5 Best SEO Strategies 2022" with the following list: 1. Lie to people 2. Get Google to lie for you 3. Maintain plausible deniability 4. Hope nobody notices 5. Offer token apologies if you get caught
  - antsar 5y ago
    February 2022*
tyingq 5y ago
There's another misleading "google featured snippet" if you search google for: is zendesk open source? "Unlike other open source ticketing systems, Zendesk software offers all the advantages of open source ticketing without your team having to build a system from scratch" So, somebody at ZenDesk appears to be flexing their SEO.
- jgimenez 5y ago
  This page also seems to toy with associating Zendesk with Open Source, without stating whether Zendesk is or not open source: https://www.zendesk.es/service/help-center/open-source-portal-software/ https://www.zendesk.es/service/help-center/open-source-porta...
Apocryphon 5y ago
Those fake review sites are a blight upon the web.

xnx 5y ago

Thanks for pointing this out. I just used the Feedback link in that Google search result page to specify that Zendesk is not open source. If enough people do this, it will completely negate (or even penalize?) Zendesk's misleading marketing attempt.

antsar 5y ago
What is "enough"? Must be a lot to outweigh the risk of pissing off Zendesk and losing their ad spend...
- nikitaga 5y ago
  Some Zendesk buying Google ads is several orders of magnitude more important to Zendesk than to Google. They're not really in a position to act pissed off about anything, when dealing with Google.

ocdtrekkie 5y ago

And this after the edit is the main purpose here. Tricking Knowledge Graph into regurgitating bad info, and then claiming that their site never states Zendesk is open source, and Google just misunderstood.

jasonhansel 5y ago
Time to write an article "Top 5 Best SEO Strategies 2022" with the following list: 1. Lie to people 2. Get Google to lie for you 3. Maintain plausible deniability 4. Hope nobody notices 5. Offer token apologies if you get caught
- antsar 5y ago
  February 2022*

tyingq 5y ago

There's another misleading "google featured snippet" if you search google for: is zendesk open source? "Unlike other open source ticketing systems, Zendesk software offers all the advantages of open source ticketing without your team having to build a system from scratch" So, somebody at ZenDesk appears to be flexing their SEO.

jgimenez 5y ago
This page also seems to toy with associating Zendesk with Open Source, without stating whether Zendesk is or not open source: https://www.zendesk.es/service/help-center/open-source-portal-software/ https://www.zendesk.es/service/help-center/open-source-porta...

Apocryphon 5y ago

Those fake review sites are a blight upon the web.