I can attest to this as well. I used Gusto and have recommended it to all my clients since 2013. The product and support were incredible. Today, it's a differe

I can attest to this as well. I used Gusto and have recommended it to all my clients since 2013. The product and support were incredible. Today, it's a different story. The product is buggy, tax filings get missed and support seems to not know what's going on. When asked to escalate to a manager, support simply closes tickets. It's not the same, and after evangelizing it for almost a decade, I'm sad to say I won't be able to recommend it in the future.