you don't report anything to the user other than you're issue has been logged, when cust service looks up the user account they'll be able to pick out incidents

you don't report anything to the user other than you're issue has been logged, when cust service looks up the user account they'll be able to pick out incidents themselves and verify with the user. "Hello Bob, I see you have 4 incidents today that we've logged, are you calling about the issue with the Dashboard page?"