That's an example of a bad use of chatbots, but I don't think that means all chatbots are a bad interface. Chat is good when you have a large potential problem

That's an example of a bad use of chatbots, but I don't think that means all chatbots are a bad interface. Chat is good when you have a large potential problem space and a wide range in the tech abilities of your users. A 90 year old grandpa isn't going to happily dig through five layers of menus to solve their problem. They are able to describe their problem in a couple of sentences though.