> Customer support is expensive. Yep, and that's a key thing to get right. One challenge for those promoting robots is that they are unpleasant to deal with a

> Customer support is expensive. Yep, and that's a key thing to get right. One challenge for those promoting robots is that they are unpleasant to deal with and suck at their purpose (from the customer's perspective - they're deflecting traffic, so they're working for the business). Worse, everyone knows they suck, and people with a choice choose not to use them. I know I've dropped one vendor who forced me to. (I'm sorry, life's too short to talk to robots.) Things like this make the customer very aware of how they are valued - as cattle not pets, to steal a metaphor.