> Why is that? Can't they just check the tracking number? My experience is Amazon is an enormous pain in the butt to deal with if the delivery service drops yo

> Why is that? Can't they just check the tracking number? My experience is Amazon is an enormous pain in the butt to deal with if the delivery service drops your package at the wrong address or there's a hole in the package with nothing in it. Huge pain dealing with those people. I get that there are scammers out there. But if I get 100 packages per year from amazon for years, some of which have been very expensive, and one outta nowhere they lose my $5 multivitamin, I'm not trying to get rich by fraud but I just want my vitamins. Also a couple years ago I ordered an obscure stainless steel hinge for woodworking, kind of expensive for stainless steel it was about $8 (solid not plated USA made brass would have been $30+) and Amazon van delivery successfully delivered a bubblewrap envelope with a hole ripped in it because hinges are heavy and bubble wrap envelopes are weak. Its an $8 hinge I just want my hinge can't you ask the amazon employee in the van who delivered it to look on the floor of his van? I'm not angry (yet) but I just want my hinge so I can finish my woodworking project. If I was trying to rip Amazon off then I wouldn't be arguing with somechatbot or someone over a $8 hinge it would be "my box that was supposed to contain a PS5 arrived with a brick in it instead" or similar fraud-smelling situation. This is why I won't buy consumer electronics from Amazon; they can't deliver a hinge without trying to make a federal case out of it, so if I order a TV with my luck I'm going to get a box of cracked glass with no recourse and long arguments. If I go to best buy the price is worse and the selection is worse and I don't like the experience in general but at least I can slice the box open and see if the glass is smashed before swiping my credit card. Amazon doesn't have a process for "the delivery people messed up" probably intentionally to save money when the delivery people mess up. Even when the delivery people who messed up are Amazon employees (or contractors) My point of this ramble, aside from F Amazon, is they set you up to take the blame. They screwed up, the chatbot can't help, the chatbot must be to blame.