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The Amazon chat bot has been pretty great for me. Instant replies and I most times I don’t have to type anything out. It’s really a decision tree with multiple
by IgorPartola 5y ago
The Amazon chat bot has been pretty great for me. Instant replies and I most times I don’t have to type anything out. It’s really a decision tree with multiple choices but extensive and actually helpful. And if there is a bigger problem it instantly switches to a person who has all the context.
- harha 5y agoSounds good - the menu based customer care is pretty good there too, and they tend to actually want to resolve issues unlike many other sites (though that might also depend on the cost benefit analysis) might be the basis many other sites are missing.
- hammock 5y ago+1 to this. A big part of it is that it's actually connected to your personal data (order history etc)