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Whether it works or not, sounds dumb or useful. Clients keep asking for it. Personal experience and opinion, they are best as a backup for human agent, when one
by aruanavekar 5y ago
Whether it works or not, sounds dumb or useful. Clients keep asking for it. Personal experience and opinion, they are best as a backup for human agent, when one is busy or unavailable. Costco, Amazon, Ally have good implementations on these. Chatbot discussion maybe in the air, Chat Widget is a must have form of interaction. Customers expect a site to have a "Chat Now" option on the website.
- colejohnson66 5y agoAmazon's is great in most cases. I forgot to cancel my Prime at one point (I was switching to the student price), and it renewed. I opened the chatbot expecting to have to wait for a human, but the bot refunded the charge with nothing more than an "are you sure?" question.
- ludamad 5y agoIt seems that there is a soft renewal phase here, that's refreshing for the mostly woops-you-forgot subscription world