We had a somewhat beloved chatbot at work, but we are of course a consulting company. And it is gone now and replaced with a much more effective app, my point

We had a somewhat beloved chatbot at work, but we are of course a consulting company. And it is gone now and replaced with a much more effective app, my point is just that it clearly possible to make chatbots that aren't rage inducing. The question is just if it is worth it, something we didn't think after the novelty wore off. I believe one way it can provide value is when it is closely backed by competent support staff so it takes more of a receptionist role instead of the role of a support engineer.