Saying "please" over the phone is easier than gaining access to their database. In addition, a human might know that a regular client only uses half of the tim

Saying "please" over the phone is easier than gaining access to their database. In addition, a human might know that a regular client only uses half of the time slot and that your case is quick one. Patch it up and go. And many places have a buffer for important cases. A human might place you there. Or maybe, by pure coincidence, the person you seek an appointment with feels like working a little longer and will take you on outside of the normal schedule. It's fascinating how flexible human interactions are, when you're spending a lot of time with rigid computers. A human can also just say no because they don't like your name. Goes both ways.